Had a sales call this morning from someone trying to flog me something. I don't know exactly what it was because he didn't say. He did however say enough for me to know I wasn't interested. He was looking at my website as he spoke to me, and rambled on about 'European this' and 'HR Director that.'
He should have killed the call in the first 30 seconds because I was no prospect for what he was selling but no, he rambled on and on, following a script, striving for an end that would never come. Poor training, and I suspect skewed KPIs too.
I have experienced this more and more in recent years, where salespeople do no research and just do not listen. I was trained in sales when I was 18, and the old adage of 'two ears and one mouth', whilst trite, was absolutely right.
Nowadays people seem obsessed by getting their point across, even if that point is completely irrelevant. I blame the Internet.
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